Support for Doku players

You / Passport will not open

Reopen Doku, then try You again. If a recovery screen appears, include its reference code when you contact support so the fault can be traced without clearing your saved progress.

Install or update Doku

Use the download page for the newest web or Android option currently available to you. Install the newest available version before reporting a problem that occurred on an older copy.

Account and password help

• Use Show/Hide beside a password field to check what you typed.
• Check that the email address is typed correctly.
• Look in spam or junk folders for confirmation and reset messages.
• Use the same Google or Apple identity that was originally linked.
• Do not sign out of an unprotected guest account until it has been linked to email, Google or Apple.

How do I learn Doku?

New players get a personalised first-game walkthrough based on the type of games and difficulty they choose. It can be skipped. To see it again, open You, then Settings and choose Replay walkthrough.

Accessibility

You → Settings includes Larger text and Reduce motion controls. Doku also keeps labelled controls and touch-friendly buttons on account and game surfaces.

Game or connection problems

• Reconnect to the internet and reopen the current match.
• Update to the newest web or Google Play version available to you.
• Include the game name, approximate time and what happened in the report.
• If the problem is only in You, say whether Account, Notifications or Sync had just been used.

Rate Doku or send feedback

Open You → Settings to send feedback. When a public Google Play listing is configured there, Rate Doku also opens the official store page. Ratings are always optional and Doku does not give coins, XP or other rewards for reviews.

Report a problem

Email support@dokufamily.app with:

• phone or tablet model
• Android, iOS or browser version
• the Doku version if it is shown
• steps that reproduce the problem
• any recovery reference shown by Doku
• a screenshot where useful and safe

Privacy or deletion

Read the privacy policy or use the account-deletion page.